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Job Overview

Title : AM/DM/Manager - Frontend CRM

Post on: 2025-12-03 09:59:32

Type: Permanent

Department: Customer Relationship Management

Location : Noida

Job Description

Job Overview: To ensure exceptional customer relationship, resolve customer enquiries complaints and requests, managing collection,execute contractual and regulatory documentation activities while maintaining a high quality of customer interaction.

Areas of Responsibility: 

Primary:

  • Smooth takeover of the customer relationship from sales. 
  • Single point of contact for the customer for all support matters. 
  • Receive and resolve customer enquiries complaints and requests. 
  • Maintain customer interaction data for future analysis. 
  • Co-ordinate and liaise with internal stake holders, horizontals / verticals to resolve the customer queries. 
  • Follow up and execute contractual and regulatory documentation activities. 
  • Customer wise collection against budget 
  • Manage collectibles from customers as per project completion. 
  • Avoid collections shortfall and contingency planning.
  • Ensure high quality of customer interaction. 
  • Maintain high standards of service delivery & query resolution within specified TATs. 
  • Follow standardized MIS procedures.
  • Enable adoption of software like SFDC/ERP (farvision/Portal) etc.

Secondary

  • Extract data from various MI systems to create of meaningful and insightful MIS. 
  • Create reports for a varied audience of senior stakeholders.
  • Good understanding of real estate market and business.

Job Requirements:

Academic Qualification    Bachelor’s degree in Business Administration, Marketing, or related field., MBA is a Plus.
Relevant Experience    Proven experience in customer relationship management, real estate industry, preferably in a client-facing role.
Technical Skills    Proficiency in Ms-Excel, MIS Reporting, PowerPoint Knowledge
Knowledge
  • Proven experience in customer relationship management, preferably in a client-facing role.
  • Strong interpersonal and communication skills, with the ability to build rapport and resolve conflicts.
  • Excellent organizational skills and attention to detail.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Ability to work independently and prioritize tasks effectively.
  • Knowledge of financial principles and experience with collections processes is preferred.
  • Ability to maintain confidentiality and handle sensitive information with discretion.



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